I have had an AC system that crumbs installed in late 2007. At least once a year or more there are issues with the system and it is the same issue, This last time on 5/24, they replaced the evaporator coil, which I was told was under warranty. After almost 3 weeks of trying to get them to come and fix the issue and numerous problems with there customer service (hung up on, placed on hold up to 30 minutes, messages and phone calls not returned)
They finally came and did the repair. I found it odd that they did not bring the new part with them; however, they took the old coil from my house to the supplier and brought back a new one. After about an hour and half worth of labor they hit me with a $674 bill and an $89 dollar service fee, for a total of $763, I was shocked especially since I was told the part was under warranty and there was no estimate given prior to the work that was done. I should have asked for one; however, they made it sound like the hole service was covered under warranty.
After I received the bill I called the office and was asked them what there hourly rates were and Kyle replied we do not have hourly rates only flat fee's, " again I was not aware of this. After reluctantly paying the bill and having a nightmare experience with their customer service office, I didnt know what to do. I dont know what will come of this complaint; however, I needed this to be known, please investigate this company.
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