I will post a copy of my complaint I e-mailed to the owner on 4/27 and after no reply I post mailed a hard copy on 5/9 and noone has ever contacted me with a response.
Dear Sir/Ma’am:
I came into your Chatsworth restaurant at about 8:30pm after a grueling day at work and with a long drive ahead still that evening, and before continuing I came into your store to eat-in and relax. My order was taken politely, I then asked where was a sink I could use to wash my hands since pizza is normally a finger food. I was instructed that I was to walk across the parking lot to the Panda Express where there I would need to ask for a key to their restroom. When I returned I sat at one of the dine-in tables having my drink and awaited my food. To my delight the dining area was void of other customers and I was enjoying the quiet. An employee emerged from the kitchen and called to me from the counter that my pizza was ready. I got up from the table and was handed a boxed pizza then asked if I wanted condiments? I replied “No, there on the table”, I returned to my seat consumed my boxed pizza and left.
I must tell you that except for my food that was prepared to the Round Table satisfaction I had expected, my overall experience with your Chatsworth Restaurant was notably unpleasant. I personally feel that for having a dine-in area that serves a predominantly a finger-food menu and not having a hand washing sink for dinners is exorbitantly unhygienic. To also compel a customer to leave your store, walk across a parking lot at night, around to a distal side of a different building and embarrassedly ask for a key to the restroom of a different restaurant business without giving patronage is humiliating. To further discourage me was the fact that after my return when I was seated, relaxing looking forward to my supper I am ordered up to retrieve my boxed to go meal from the counter being left to wonder if I am being asked to leave?
Unacceptable and displeasing was my visit to your Round Table Restaurant in Chatsworth. Your employees addressed my order politely and your food was the standard to be expected but I do not feel I will dine-in at your location in the future or recommend my compatriots to either.
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