I purchased my Euro Pro Steam Mop and Euro Pro Cordless Sweeper at Macy's Department store in Oklahoma City. I purchased the steam Mop and Cordless about a month apart about a year ago. A year later, neither one of them are working.
I was told by the company rep at Euro Pro that I need to send my steam mop to North Carolina. I was told that I need to pack the steam mop, pay for the shipping and the insurance, send a check for $27.90 and they will fix it or send me another steam mop. She also said that I need to purchase a battery pack for $24.90 for the cordless sweeper.
I was told by a sales person at Macy's department store that customers who have purchased Shark items are returning them because the product is not a good product. The steam mop and sweeper worked good for a year; however if I am going to pay that much for a product, I expect it to last longer.
Furthermore, the company has a “D” rating with the Better Business Bureau
I will never purchase any Shark product again and will tell my family and friends not to purchase the item. If I see someone looking at a Shark product in the store, I will also tell them about my experience with Shark and strongly advise them not to purchase the product.
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