1800mattress is a dishonest company that is horrible to work with. Their products are sub-par and despite their posted policy of a 'comfort exchange' if you are unsatisfied, most purchases are final and cannot be returned OR exchanged. When my mattress was delivered, it was poor quality and not what was advertised on their site so I asked to have it put back on the truck (another one of their policies that they do not honor). The delivery guys told me I had to work with customer service for an exchange. I repeatedly got a customer service agent on the phone who did not know how to assist me and offered to have a manager call me back within 24 hours. This did not happen - even after 3 phone calls. When I finally got the right person on the phone, they told me this sale was final and I have no options (although they could not show me in writing where it says this). I'm now going to have to pay to get this mattress hauled away and buy another one.
Buyer beware! This was a very costly lesson for me. Don't make the same mistake. If I can prevent one person from getting scammed like I did, I'll feel better about my $1000 loss.
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