1800mattress.com does not respond to my emails regarding my dissatisfaction. The mattress is of very poor quality and falling apart after only a couple of months of use.
I purchased a King Koil king mattress in late January from 1800mattress.com (internet). The mattress did not come with any kind of warranty nor did it have a King Koil label affixed to the mattress.
After only a couple of months the mattress is sagging and uncomfortable. I followed the instructions on the web site regarding care (i.E., turning the mattress over, etc). The box springs were new when the mattress was delivered. I do not want a refund. I would like another mattress. I have a bad back and this mattress is only make things worse.
Patricia
Medfield, Massachusetts
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