I'm publishing the final notice I published to Signet Financial Group, Interest Greg Lehman, Leader. I shipped this on Feb 14 so that as of nowadays March 15 I'venot noticed a term from Mr. Lehman or anybody in the customer support division at Signet Financial Group.
The corporation has stonewalled my spouse and that I for more than annually and certainly will not provide us the 1695.00 that people are due because we never created a state or employed our warranty. They're uncertain within their communications and needs plus they really rarely return telephone calls or react to a professional notice that I've established shipping in the U.S. Postal support of shipping and bill by Mr. Greg Lehman, Leader of Signet Financial Group.
If you should be actually considering purchasing and warranty for the automobile do not undergo the corporation. If your dealer which you intend to purchase a car from provides you with a guarantee through Signet Financial let them know no-you do not wish to cope with a organization
When it comes to: Service Agreement Reimbursement Contract
Signet Financial Party
Western Regional Processing Class
P.O. Package 6839
Vacaville, California 95696-6839
Expensive Signet Financial Group,
I request that you simply evaluate this situation and discover the denial-of my reimbursement must be corrected.
I in good faith complied using the procedure to obtain my $1695.00 reimbursement which was because of me for that Company Agreement on my 2004 Ford E150. It was a-60 month phrase using the beginning day of January 22.
I did so exactly what was requested of me to be able to obtain the reimbursement because of me but I've been put along for 10 weeks and refused my reimbursement per a notice dated November 30 from Vickie Move a Mature Reimbursement Processor. (Copy enclosed). Within this notice she says that I didn’t publish all reimbursement paperwork from the March 10 deadline.
On January 23 I delivered a demand for your organization to get a listing of the things that you simply had a need to approach my reimbursement.
I received that doc on or around Feb 8.
The 2nd week of February I delivered what I believed were the eight items which were about the Reimbursement Program Document Record to meet up what's needed to obtain my reimbursement.
I called your organization numerous occasions between your preliminary request my reimbursement dated February and within the following weeks to confirm the standing of my demand and possibly the telephone simply called forever or I acquired a saving stating that traces were hectic which I ought to abandon my title, telephone number, and agreement number and somebody might return to me.
Our messages were never answered to with a customer support consultant from Signet Financial Group.
On September 20 my spouse named the client support quantity and really got a live person in customer support from the title of Vickie. My spouse asked concerning the standing of the reimbursement and was informed by Vickie that she couldn’t examine this together with her since the guarantee was underneath the title of Stephen Hampton. My spouse got Vickie’s telephone number to ensure that I really could contact her when I got home from work.
I called the amount supplied to my spouse by Vickie. I talked with Vickie and informed her that she'd authorization to keep in touch with my spouse concerning the reimbursement about the guarantee which was in my own name. Vickie spoke to my spouse also it was in this telephone call that Vickie informed her that I hadn’t submitted all of the necessary paperwork. My spouse stated that I'd and requested Vickie togo through the record of products together with her to clean up the misunderstanding. It had been in this discussion on September 20 that Vickie told my spouse that I'd submitted the incorrect paperwork for product #3.
• She advised my spouse that the things they were requesting was a duplicate of the TAXI card for that automobile in concerns, not the “State of Minnesota Certification of Name to get a Engine Vehicle”
• I request you this. If your backup of the TAXI card is the things they are requesting exactly why is there-no reference to a TAXI card in product #3?
• wouldn't it not be wise to atleast phone a bit of paperwork by its correct title in order to prevent frustration on which is needed?
• wouldn't it function as the moral move to make to contact a person to see them that the bit of paperwork they posted in great religion; was wrong and allow your client understand what it's they have to submit so they could possibly get the reimbursement they're due?
Therefore we now realize that there's an issue with product #3 about the listing of necessary paperwork.
#3 requested for a” COPY OF CURRENT ENROLLMENT (policyholder should be the present authorized operator at that time of reimbursement demand and automobile should be authorized functional using the Division of Cars).
I recognized this to become the “State of Minnesota Certification of Name to get a Engine Vehicle” which exhibits evidence of possession of our automobile and it is used-to move the name of possession to a different individual whenever you market an automobile within the state-of Minnesota.
The SFG customer support consultant insisted they required a duplicate of our TAXI card. My spouse informed the client support consultant that people don’t have TAXI cards within the state-of Minnesota. The client support agent mentioned that the TAXI card is the things they were talking about in product number 3.
Because Vickie told my spouse that people had a need to submit the TAXI card I thought that I'd get my Guarantee Reimbursement when it had been obtained by Vickie. Envision my shock after I obtained the notice within the email from Vickie Move informing me that used to do not be eligible for a return.
Why would Vickie inform me that I had a need to submit the TAXI card to fulfill the record required for product #3 about the Reimbursement Program Document Record when she understood that by delivering it in I however wouldn’t get my reimbursement on the basis of the one month principle about the record type? Am I being put along below like the rest of the people available with posts about the rip-off statement site?
After I received this letter I requested my spouse to contact Vickie concerning the notice. Vickie wasn't at work but my spouse spoke to some person from the title of Harold at ext. 107. He informed her that there is nothing he might do concerning the scenario. My spouse subsequently requested to keep in touch with his supervisor and he or she was used in expansion 106 to talk to Greg Lehman. Mr. Lehman’s voice-mail arrived on and mentioned he was from the workplace which should you required instant assistance you can strike zero for help. She was attached to a girl from the title of Reesa (sp).
My spouse described the notice that SFG delivered to me using the eight items which must be delivered to SFG to approach my request reimbursement. My spouse browse the explanation of product number 3 to Reesa and Reesa stated that the things they were searching for may be the bit of document that you will get your license plate tabs on whenever you restore your tabs.
So now I've three items that three distinct individuals believe product number 3 is talking about.
1.) I thought it to become Their State of Minnesota Certification of Name to get a automobile
2.) The client support consultant from the title of Vickie Move whom I talked towards the very first time stated these were talking about the TAXI Card.
3.) And Reesa stated they're referring to the bit of document that you will get your license plate tabs caught on whenever you restore your tabs.
Reesa agreed to move me back again to customer support for more confirmation because she'd another concept of what number 3 was requesting.
My spouse was disconnected and didn’t reach talk to another customer support agent. This after she was about the telephone with many people for 1-hour fifteen minutes and 53 seconds!
Again I'll request that my request my Guarantee Reimbursement be examined and also the refusal corrected on the basis of the info this notice includes. Please contemplate the next:
• I named your organization numerous occasions between your preliminary request my return the 2nd week of Feb and within the coming weeks to confirm the standing of my demand and possibly the telephone simply called forever or I acquired a saving stating that traces were hectic which I ought to abandon my title, telephone number, and agreement number and somebody might return to me.
• My communications were never answered to with a customer support consultant from Signet Financial Group.
• No test was designed to contact me to see me that I'd submitted the incorrect bit of paperwork for product number 3 about the listing of necessary paperwork despite the fact that I supplied my day telephone number using the unique request reimbursement that I shipped the 2nd week of February.
• If I'd been approached via notice or telephone I'd have now been ready to supply the info that you simply desired in sufficient time to meet up the one month contract to possess all files postmarked a maximum of thirty days of delivery of stated record about the base of the Reimbursement Program Document Record which was delivered to us.
• Obviously there's a a much better defined clarification of that which you are requesting when you're referring to number 3. If a couple at your organization and myself all required what's created to imply three various things; what're the likelihood of an individual submitting the right bit of paperwork the very first time?
• I shouldn't be refused my reimbursement because of bad connection and incorrect paperwork of necessary info on the section of SFG customer support reps and types they supplied in my experience like a client.
I've included all three items which have been in concerns as the proper bit of paperwork for #3 about the Company Agreement Return Request linen that I had been supplied.
Thanks for the thought of my request overview of this situation and discovering that the denial-of my reimbursement must be corrected.
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