I bought a 72-month prolonged vehicle guarantee from Signet Financial Group on 11/26/04. The warranty was refundable if there have been no-claims about the guarantee. There have been no-claims therefore in September I required a guarantee reimbursement written down via standard email. Used to do not receive any info, therefore in Sept I sumbitted another demand and delivered via certified mail. I receive a notice back stating I had been not really a client.
After many telephone calls, concept left with no reaction I ultimately did get ahold of somebody live. We discovered they'd my info improperly within their program. I had been subsequently instructed my demand needed to be delivered thirty days in the end-of my phrase and used to do not do this.
The word on my agreement plainly states 72 weeks bought on 11/26/04. Our notice in September and June are nicely within that one month notice. Evidently Signet promises my phrase really began on 6/13/03, annually 5 just before me actually buying the automobile. How is the fact that feasible? Just how can somebody buy a 72-month warranty on the vehicle annually 5 just before them actually possessing the automobile?
Having said that, my September notice might be sufficiant notice. Signet requested to get a backup of the notice that we delivered. Then they stated it was not adequate and that I will have to give a backup of the postmarked cover or perhaps a licensed reciept. The notice was delivered to them, they've the postmarked cover, I can not supply that to them, it is currently within their possesion. Subsequently, the September demand was delivered via normal email, there's no licensed reciept. I isn't necessary to deliver requests licensed per their very own agreement and yet they request it as evidence.
The corporation is intentially misleading on the agreements to prevent refunding guarantees. A live person never solutions, you simply get voice-mail plus they seldom, when, contact you back.
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