I hate XM! This is a little over a year old but when I saw the other posts, I wanted to add mine.
I called to start a years worth of service for my husband. The woman on the phone said that since I was getting the year I was able to get a promotional discount on another radio. (20.00 For a radio that is normally 80ish) It being November I said sure since I could probably use it for a Christmas gift
I went over the contract with her. I dont know who here has went through it but it is a lot of, we are giving you X at this price and Y at this price is this okay, yes or no. I liked this a lot because most places say okay, charging you now ect ect. I was very excited because the process seemed so smooth. I gave my CC info for the year contract and the radio and was given an account number for my husbands account.
I check my credit card account two months later and there is an 80 dollar charge!!! I called customer service and apparently this radio was activated" and also had a three month subscription. Was this mentioned in my "verbal" contract? NO. Was the radio even out of its box? NO (I never did get around to giving it to anyone) I was told multiple times by this person that I had to agree to the contract or I wouldnt have been charged. I told them multiple times another contract was NEVER mentioned and that the discount was only for a 20 dollar radio, nothing else. This got me nowhere and I was transferred to the returns (I think) department.
I told them I wanted to send the radio back and get my money back; I was told I would be charged an early termination fee. I asked, how can I have an early termination fee for a radio I have no account number on or has never even been powered up? She said that when I said yes" to the radio, I was also agreeing to open another account w / this radio with three months of service. I said this was never gone over and we just really went round and round for about 30 minutes. Now I know that its not this processors that I was speaking to fault. I understand call centers and the last place I would want to be is in returns talking to someone that was as mad as I was. (I attempted to keep my cool but was very upset I was duped out of my money) Because of this I decided to cut my losses and not waste her or anymore of my time. I asked her to just give me 40 dollar back. I figured for a lesson learned 40 dollars was kind of cheap half to them, half to me. She agreed, two months later I get a credit from XM from only 19.00.
I did not want to go through the harassment of being told what I agreed" to when I didnt again, so I chalked it up to this 80 dollar radio costing me more than it should have. It has sat in my garage ever since.
0 comments