Nov 8 Responded To letter in mail offering to help us get a loan modification.
They stated in letter and telephone call that their Foreclosure Stimulus Program may reduce monthly mortgage payments as much as $1200 on $2000 monthly payment. At the same time may eliminate all delinquent payments and fees.
Charge was to be $1990.1/5; two payments of $1000. And $990.
Nov 5; I faxed 25 pages of documents per their instructions. I refaxed page 2 on 11/8/10 which they claimed they didn't receive.
Beachmark promise was; First $1000. Would be debited from my Visa account if by 11/12 they had received a promise from SunTrust of a min reduction in interest of 2% and forgive all past dues. On 11/8, $1000. Was deducted from my Visa account without any contact with me as to having met Beachmarks.
12/15/10; I left messages on phone for Marcia Parron and John Button.
12/21/10; No calls from 12/15 messages so I again left messages for John Button and Marcia Parron. 12/21/10; No call so I called a different customer service number. Was told papers were sent to SunTrust. Just wait or call SunTrust which I didn't understand as this was the service I was paying them to do. 12/22/10; I sent fax to American Home Relief Foundation notifying them that If I had no response from them within 48 hours I would to contact others and notify them of Lack of service and failure to return telephone calls.
12/31/10; Received Visa statement which showed charge on 11/29/10 for $990.00. I have disputed both the $1000. And the $990.00 charges with Visa.
1/5; It is now two weeks since I sent Faxes and left messages with no response.
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