I am in dispute with a company called Keepsake Expressions, Inc., located at 2632 Mountain Industrial Blvd, Suite C, Tucker, GA 30084. I responded to an e-mail advertisement (this is not my first time dealing with this company) about a Summer Layaway Offer Extended Plan.
This was initially started in May and to date they still have not sent my products or refund my money. I called the company in Aug/Sept. To inquire about taking
out the last draft payment. I was then told of the managerial changes that had taken place and that my order would be fulfilled. This was after leaving messages at number that is now disconnected.
I just happen to call and reached a live person instead of a recording. On October 14 I received an e-mail from Kimberly Smith (VP Customer Development) apologizing about the delay. The e-mail address associated to this company is expired since that are over their quota. The original telephone number and toll-free numbers have been disconnected (770) 491-8333 and (877) 453-3773). This is not acceptable and bad business relations.
I made another call to the company on December 7 at 10:30 pm (a recording informed of the new number and its associated to a Bailey Lenell, located at 2927 Athena Ln., Lithonia GA 30038) and after threatening to make a formal complaint, I then reached Kimberly. She told me that they do not ship direct that they deal with another distributor and she was going to find out the delay and call me on Monday, December 8. Ms. Smith once again has sent out some misguided information. I left several messages until they decided to turn off the answering machine. The one piece that I was interested in purchasing was a Summer Special worldwide and now the piece is not available.
I have filed a complaint with the Better Business Bureau. I have noticed that they have received two (2) complaints and have settled one and chose to ignore the other one. There is no effort on their part to help me, so Ms. Latricia Smith, known as the President and Ms. Kimberly Smith, Manager / Customer Service is fraudulent.
I do not have money to waste and give away. Any way that you could assist me would be greatly appreciated. I have attached copies of e-mails and the invoice that prove what I am saying is legitimate. To make matters worse, she's an attorney who returned back to work.
Sharon
Jamaica, New York
U.S.A.
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