The folks at jet Blue just keep restating the rules rather than thinking about my complaints and
attempting to help me out. The company is changing their policies about points expiring as of now but yet they think it is acceptable that I lost 99 points as the purchases on
my credit card did not become points fast enough!
No warning, no email, no conversation, they try to blame Amex who blames Jet Blue. I believe that their current change in policy on points show many other unhappy folks.
I am very disappointed in Jet Blue who started as a
company that cared about customers. I will really hesitate to fly with them now as I am not sure how they treat customers.
I am glad for others that points will no longer expire!
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