No way will I purchase this product. Below is my chat transcript; I'm Nicole and I'm speaking with the agent, Cristine. I think the transcript with speak for itself...
Please wait for a site operator to respond.
You are now chatting with 'Cristine'
Your Issue ID for this chat is LTK4190121411445X
Cristine: Hello, how may I help you?
Nicole: hiya cristine
Cristine: May I know the exact nature of your problem with full details please?
Nicole: I've been considering purchasing magic jack
Cristine: Okay.
Nicole: but, I've read a few reviews online that said magic jack blocks the ability to dial conference call phone numbers
Nicole: I work for a large company, and we have a special 1-800 number that we use for all our conference calls
Cristine: magicJack reserves the right to block calls to phone numbers that abuse its services. Any service provider who is currently being blocked may interconnect with magicjack for free so our customers may complete their calls. Have your conference service provider email us at [email protected]
Nicole: Can you check to see if my conference call number would be blocked?
Nicole: The name of the company is ABC Conference Call Service (I edited the real name of my service out of the transcript)
Cristine: Unfortunately, we don't have a list for those number.
Nicole: so, without purchasing the magic jack, how could I verify that I can dial the number?
Cristine: You can try calling that number using another magicJack phone number, for example of your friend.
Nicole: Good idea, but I don't know of anyone who has it
Cristine: And if it is blocked, please do the above steps.
Nicole: Could you try it for me?
Nicole: I can give you the conference call number and you could check it?
Cristine: We'd love to help you by phone but as of the moment we only do support on chat.
Nicole: Sorry, let me try this again, Using your magic hack, could you dial the number to see if it works
Cristine: There is no problem if that number is being blocked, you just have to send an email.
Cristine: Have your conference service provider email us at [email protected]
Nicole: I have to send the email, or the conference call company has to send it?
Cristine: I mean have the company send an email to us.
Nicole: I really am having a difficult time understanding why you can't dial the number to verify if it connects or not...
Cristine: We use Tech Chat to better assist you.By using Tech Chat, we can send you instant upgrade links and run several diagnostic tests, that cannot be done over the telephone. We are also able to see where you are located, what OS and Internet browser you are using. Lastly we can see that your Internet connection is working too. This will provide the best Customer care experience and keep you most satisfied.
Nicole: As for having the conference call company send you an email — that really isn't all that easy since I have no idea to whom I would direct such a request...
Nicole: Let me try to be clear — I'm not asking you to call me
Nicole: I'm asking you to dial the conference call number
Nicole: to see if it would ring
Cristine: Yes, but we only do chats here.
Nicole: its just a 1800 number and I'm not asking you to speak with anyone. I'm just asking you to verify if the call will go through and if the automated attendant would pick up...
Nicole: Do you have Magic Jack?
Cristine: We do have a magicJack device, but we are only allowed to have chats.
Nicole: Again, I don't need for you to speak with anyone
Nicole: I just would like for you to dial the number and confirm if it rings and if the automated attendent picks up
Cristine: Okay.
Nicole: Then you can hang up — simple as that... Here is the number...
Nicole: 1-800-#-#
Cristine: That will be a great idea.
Cristine: As I what I have said, we are allowed to have chats only.
Cristine: I do hope you can understand.
Nicole: What? Didn't you just say it was a great idea and you agreed to do it?
Nicole: Cristine
Nicole: I don't want you to call me
Nicole: I don't want you to talk to anyone
Nicole: I just want you to dial a phone number
Nicole: and see if the call goes through
Nicole: that is all
Cristine: Yes, even dialing a phone number is not allowable.
Nicole: wow - wow - I'm stunned...
Nicole: well, I think I just made my mind up
Nicole: I'm not going to pay for this product
Nicole: if the support team member can't even try something as simple as dialing a phone number
Nicole: you have to understand that this is frustrating
Cristine: I do apologize for that.
Cristine: I will suggest your concern to our management.
Nicole: thank you for your time
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