Usacomplaints.com » Miscellaneous » Complaint / Review: Macy s, Inc - Refusal to help - Ralph Lauren Sweate. #619547

Complaint / Review
Macy's, Inc
Refusal to help - Ralph Lauren Sweate

I had bought a Ralph Lauren sweater from Macy's at Woodfiled Mall in Schaumburg, IL more than a 180 days ago but hadn't used it till recently. When I washed it according to the label instructions, the brown color bled onto the white and ruined the sweater. When I took it back to the store the manager, Ashley Hall was very unhelpful and rude and claimed that she could do nothing since the 180 days had passed. Now, I understand the 180 day policy for returning goods, but it was clear that Macy's had sold a poor quality product from a major brand such as Ralph Lauren and that they could clearly take up the matter with RL. However, she was very rude and made no effort to help me.


Offender: Macy's, Inc

Country: USA

Category: Miscellaneous

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