Complaint / Review
Macy's, Inc
Ralph Lauren Sweater Color Bled, Manager Refused Return

I had bought a Ralph Lauren sweater from Macy's at Woodfield Mall in Schaumburg, IL more than a 180 days ago but hadn't used it till recently. When I washed it according to the label instructions, the brown color bled onto the white and ruined the sweater. When I took it back to the store the manager, Ashley Hall was very unhelpful and rude and claimed that she could do nothing since the 180 days had passed. Now, I understand the 180 day policy for returning goods, but it was clear that Macy's had sold a poor quality product from a major brand such as Ralph Lauren and that they could clearly take up the matter with RL. However, she was very rude and made no effort to help me.