Targeted Towards US Military Personnel.
After requesting cessation of billing and a cancellation of an order made at Fort Sam Houston, I was informed by Swords & Family Crest, Inc (Company), that a 'cancellation was not possible after 24 hours', and that they would continue to bill as they pleased. My debit card was cancelled due to this, and they ceased charging, and made no attempts to contact me (apart from a very poorly worded letter threatening legal action through my Chain of Command (Which no longer applied as I was discharged from the military) for approximately six months.
Now, they have started attempting to bill again, after no ATC (Attempts To Contact), which is in clear violation of accepted business practices, which state that for a claim to be honored, the company must continually attempt to contact the consumer. Unfortunately, they have not.instead, they have opted to do unauthorized ROF (Removal of Funds) from the account used, even though we stated in no unclear terms that we wanted this stopped. Again, as per accepted business practices, if an order is no longer desired, the consumer is allowed to cancel at any time.
They stated that their 'maximum cancel window' was 24 hours, which is not only preposterous to the consumer, it is also an unfriendly business practice. Furthermore, this business has no definite means of contact, thus prompting me to conclude that they are fraudulent in activity. They state that a product will ship once 'sufficient pay has been sent', without giving a CPV (Clear Price Value) on the product, leading consumers into a pitfall of constant billing which they state is 'impossible to cancel'. Problem Date: Ongoing Purchase Date (Start of Fraudulent Contract): December January Payment Method: Withheld by Company Payment Amount: Withheld by Company.
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