Tuesday, March 30
Chase Imminent Default
One Chase Square
Unit 12
Rochester, NY 14643
OFFICE OF THE Comptroller
Of the Currency, Customer Assistance Group
1301 McKinney Street / Suite 3450
Houston, Texas 77010-9050
Chase Fulfillment Center
P.O. Box 469030
Glendale, CO 80246-9030
Harry Gross
c/o The Daily News
400 N. Broad Street
Philadelphia, PA 19130
Loan Number 26838847
Subject: They won’t modify OUR loan.
Doris E. (mother) good credit score; and Doris S. (daughter) bad credit score) We applied for a 1st time loan on our property that had no Mortgage. We applied for a $56,000.00 Mortgage. We both signed the loan papers, about 25 pages.
We received the check with both our names on it. We cash it, and made improvements on our jointly owned house. A year later, Doris S. Got laid off; I have been trying for almost 2 years to get Chase to modify this 10.875% interest rate. We applied for this modification loan back in April.
After sending everything that they needed to process the modification loan back in April.in November they asked me again to send the same paper work. I sent the same material papers on two different occasions. Back in November They told me that I, Doris E. (mother) didn’t live there) I said yes; I know that and the Loan Officer that was assigned to us for the loan also knew that I didn’t live there and that’s why they have a different address for me.
I called them back around January they said send me a copy of the check that bared both our names, which I also sent a copy of that check back in April. I asked my daughter to deal with them because she is co-borrower. She sent letters explaining her problems and gave them again all her financial information for a 3rd time.
Eventually they contact me on 3/16/10. They said the loan was made to me (mother) Doris E and because I didn’t live there; I was denied.
I immediately said that can’t be. She was a co-borrow as well as me; Cause we both took turns signing the loan papers – page by page.
On separate lines and consolidated her debt for pay off.
They again said that I was denied the modification loan because, I, the mother didn’t live in the house at 19 South 59th Street. I said, the loan specialist knew that I didn't live at the house. My daughter who was sitting right beside me, signing these papers, I told them that my daughter lives here at 19., and that I live in Brookhaven, they knew I didn’t lived in Brookhaven, Pa., because they said “where do you want the statement sent.” I said send it to me at 280 Bridgewater Road, Apt A15, Brookhaven, PA 19015. And that is the address that the statement comes to from the beginning. Chase Mortgage only objective was to get the loan. My daughter was a co-borrow and she should be able to get a loan modification for her hardship as well.
Now that she is laid off, they do not want to help her. She is receiving unemployment and it is hard for her to make the payments.
I copied all the loans paper that bared OUR names and they states: “Doris E. And Doris S as Borrowers”. My Daughter name is through-out the loan papers.
Then he said, (Paul) Chase Representative, I don’t see her signature on the paper work. I said, I don’t see Chase either. I don’t have a signed copy of the loan paper because the loan officer did the loan transaction at our house and didn’t have a copier with him.
$56,000 with a 10.875 % interest rate. I see why CHASE doesn't want to help her. I need HELP or advice from someone who can help me get my daughter a lower interest rate.
Doris E. Hayward
215-470-2481 – Cell
Enclosure:
Ps. My Daughter has been unemployed for a year and desperately needs this modification to this loan – 10.875%.
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