We are the not so proud owners of Samsung Model # RS263BBWP/XAA purchased at Best buy December. The Refrigerator stopped cooling so we called the Samsung Technical Department August 27. Not only does the refrigerator not work now but the entire unit quit, after we paid hundreds of dollars to replace the components “not under warranty.” The Samsung technician supervisor at the house in conjunction with the Samsung technical team agreed that there was no saving the appliance. Neither one of them could fix the problem. Currently, after 6 customer service representatives, two executive customer relations department conversations there is little progress. We are told to wait through what could be a “lengthy approval process, ” to determine if they will even replace the unit and the 3-5 year warranty only applies to the compressor. To add insult I have expressed that we have 2 children in the home, a two year old and a three year old. How sad is it to tell a family to wait and leave them with no means of storing food at home. As a human resource management manager, I understand there are a waiting periods and processes to all business transactions. Over three months should not be acceptable to any company that cares about their customers and their families. I did reach what seems to be a helpful ECR representative this afternoon; all we can do is hope that she has more integrity than the previous eight. This is the worst $1429.15 investment we have ever made. We do thank Raquel @ ECR agent 42 for her integrity to rectify this horrible experience.
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