I recently went to Applebees on 1/20/10 for a nice dinner with my step father. As we sat down the waitress came over to greet us and take our order for drinks. So far so good. It took a while for her to get our drinks which were water and cranberry juice. I love Applebees and i get the same thing each time i come so i expected this day to be the same as the rest. I would eat some great food, get great customer service, then eventually go home. When the waitress finally brought our drinks she only had water which my step dad ordered. She informed me that she would have to get my cranberry juice from the bar which was fine. I always order no ice in all of my drinks because they get watered down too quickly so i expected the cranberry juice to be a little warm like normal. As she set the drink down on the table I noticed it was half full. I politely said "Excuse me, why didnt they fill up my glass?" Then she says " Thats how much you get because they measured it. The ice is suppose to fill up the glass." Ok wait a minute! As she is talking im getting more and more upset.in disbelief I said " I have never heard that in my life. I have worked at numerous restaurants and come here all the time and get the same thing with a full glass of juice. You only measure alcholic drinks or food portions, not juice." She then replies " Well thats how it is. If they fill it up you will be charged for two cups of cranberry juice. If you want to speak to the Manager maybe he will fill up the glass. I dont know." By this time I am ready to walk out because this sounds totally ridiculous. I am a picky person but also a fair one so this was unacceptable. Im sure who ever is reading this will agree. As the manager comes out he tries to pull the same story about measuring non-alcoholic drinks. So I guess if i would have ordered sprite, coke, or orange juice I would be paying full price for half a glass or double for a full glass. I informed the manager that if they are low on cranberry juice then they need to budget better as a restaurant to accommodate the needs of your customers. My step dad eventually told me to give up and the manager walked away just saying sorry. The waitress took the cranberry juice back and brought me water. So now my whole mood is horrible because of the situation. We ended up staying anyway because it was kind of late and most of the other restaurants were closing. We all know what usually happens after the customer has a complaint about something, the waitress becomes disgruntled and stand-offish for the rest of the night. Which thats how my waitress was. When we left I tipped the waitress 40% because I know it was not her fault and the economy is taking a toll on all of us. Will I go back to that Applebees again? Probably not. Would I recommend or choose that server again. No i wouldn't. As a consumer I feel this story needs to be heard because I know this should not have happened to me. My intention was not to get a discount or get something for free, I just wanted good old fashion quality service. So if you attend the Applebees on Pleasant Hill in Duluth, GA prepare to pay double for cranberry juice or drink something else.
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