My husband ill-advisably joined this right wing nut [almost anarchist] book club because he wanted an Economics book for free. He did not check out the offensive government hating books that were the monthly selections. Now we are trapped and forced to buy 4 books in two years or according to Lou, the person I spoke with, "They would take action at the end of two years".
My complaint is I bought 4 of the cheapest books they had to fulfil our obligation and it popped up that sale books do not count. I placed the online order at 9:25am and searched frantically and there is no phone number, even anywhere on the Internet, so at 9:32 I emailed customer service, putting the time of order, order number an time I was writing and said to cancel the order right away that we def. Didn't want it.
No reply. At noon they debited our checking. I send another really pissed off email and no reply.
I got an email from Lou this am, basically saying the order had been invoice when they finally got around to reading my email hrs later and they wouldn't credit us for any reason. I told him we were extremely unhappy with their club, and was furious that they didn't furnish a phone number so I could have canceled the order right then. He said, "We do not want customers to call us, it costs us more money".
We argued and I said I'd been in customer service for 40 years and a reputable company would just allow us to cancel the account since we are so against their books that are offered and he said, "You sound like a Liberal, everyone should be given what they want and be happy". I couldn't believe it. I tol him I was now sure his company was run by Nazi's.
Anyway, We are pissed, our checking is debited $36 for books we will put in a garage sale and our credit will be dinged when we refuse to purchase books from this crappy company. I'd stay far away unless you too relish the idea of criticizing every political figure who isn't a Bill O'Reily fan.
This company does not care about it's members as evidenced by deliberate omission of a phone number and by its reps attitude and insults.
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