I've never been treated so badly by a company. I felt harassed and threatened. Management is no better than staff. My issue was so small, any other company would have solved it without subjecting me to threats. Planet Fitness has the bad habit of resolving issues with their members with threats of membership cancellation and or suggestions that member should cancel the membership themselves. This is their idea of customer service. It is as if your membership and your business does not matter and is not appreciated. They write you up like in grade school; putting negative comments on your file as "being warned". They are a franchise company, meaning they are owned and operated individually, but if you ask for a phone number to talk to someone in "Corporate" (after all, there are corporate standards they must follow) about an issue, the number is not available. If you ask for information to contact the owner, the information is not available. I did some digging and found the corporate number: 603-750-0001. I left a message at Corporate and one to be contacted by the owner of my home gym. But based on what other people have written, more than likely no one will contact me. My suggestion to you, stick to a gym with a little more class, and better customer retention policies. You might have to spend a couple of bucks more, but in the end peace of mind is worth every penny.
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