My husband worked for Verizon for 42 years. For health reasons, he retired on June 1. Verizon out-sourced their HR department to Hewitt resources. We began the retirement process OK and had set up our health care options, auto debit for our portion of healthcare costs, and rollover of lump-sum pension. We thought things were all set up (according to Hewitt) by June 1. We were to receive the lump sum pension on July 1. Well, on June 11, I logged onto the Hewitt site and saw that I had been dropped from the Medical coverage. Going further into the site, I found that my husband was listed as being rehired on June 4 (he was not), as being single (he is not), and as being a smoker (he is not). We immediately called Hewitt (by immediately, I mean being on hold for about 3 hours). They said they would straighten it out. When we asked who was responsible for my husband being listed as "rehired", they said it was Verizon HR. We asked for the number for Verizon HR. They responded that they could not give us one. We also called every number we could find for Verizon anywhere. I do not believe Verizon HR exists. At this point, I had no health insurance and my husband had higher rates because of the "smoker" listing. After a little over a week they called and said they had straightened out and that I was covered.in the meantime, we had never received the paperwork needed for the lump sum pension rollover, so we didn't get it in time to arrange for our promised July 1 rollover. We finally did get the paperwork filed and did get our pension rollover (Aug 1).in the process we lost a month's interest on the pension and the pension was reduced because my husband was a month older. We also had to live off of our savings during this time. Fortunately, we had savings! When my husband talked to a Hewitt supervisor in June, she told him they didn't have the manpower to deal with the pension problem. She he was lucky because there were people in worse shape (about to lose their homes etc.) That sure takes the "human" out of human resources, doesn't it? Now by June 21, I did show up as being covered by health insurance (on the Hewitt site). Not trusting them anymore, I called Blue Cross/Blue Shield and found that, in fact, I was not covered. They had not received anything from Hewitt since they dropped my coverage (June 4). Blue Cross was very helpful and told me I would be reinstated the moment they heard from Hewitt. So began lots more calls to Hewitt and lots more hours on hold. Finally, by July (after an entire month of no insurance) I was again insured. We set up auto-debit for our portion of healthcare costs and it came out on July 1, as expected. Finally, with a great sigh of relief, I thought we were done. On August 4 I was reviewing our Credit Union statement and noticed that our payment was not taken out on August 1, as it should have been. I went on the Hewitt site and nothing appeared to be wrong. Looking further into the site, I found that on Oct 1, my husband would not have the supplemental insurance (he turns 65 in Sept.) That we had signed up for in June. So once again we had another fun (on hold) to Hewitt. This time, they blamed our Credit Union (or us), claiming our financial institution probably rejected the auto-debit. I asked to speak to a supervisor and, while I was in on-hold purgatory, my husband called the Credit Union (on the cell phone) and confirmed that they had not rejected anything. They had received no payment request. When I was finally connected to a supervisor, she tried the blame it on our financial institution gambit, which I immediately shot down. Then she switched the blame to Wachovia Bank (to whom they outsource the auto-debit stuff). I asked for a number for Wachovia, so I could straighten it out with them. Surprise, surprise, she couldn’t give me that number either. We are waiting now for the resolution to the auto-debit problem and awaiting the paperwork to get my husband's supplemental insurance. I intend to double and triple check every action that Hewitt is taking. I would like to find a way to notify other unfortunate people who have to work with this company that they cannot be trusted to be even moderately competent
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