I too, was disappointed with this company's tactics. They outright lied to me on the phone. My credit card company called their Corporate telephone number's agent (not the one they offer on their web) and got someone on the phone within seconds.
The agent lied about everything I brought up about my trial offer, order. I explained that I had called them at specified dates and times and she went on to say they had no such record.
I had explained that when I called to get an RMA I was asked by the system (after being on hold for approx. 5 min's) to give out my info and they would call me back within 48 hrs. And, they did NOT.
Once I learned they would not reverse the charges, I quickly realized it was a lost, cause. Which to me means, SCAM!!!
The agent wanted nothing to do with resolving the matter. Even if they were completly at fault, with their lack of communitcation and failure to return my original phone call - which btw was well within the trial period.
The agent even went as far as to suggest that I could have cancelled, at anytime, on their website. Which is completely false, at least at the time of MY txn. Early to end of December.
Again, SCAM!!! All the way to the bank!!!
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