This company follows a certain pattern. Once you have booked your trip, you're on your own. Try to make any changes or ask for even the slightest accommodation, and the response will be "sorry, can't do, that's not our policy". And that is if you are lucky enough to talk to a customer service representative Hold of 45 to 50 minutes are common.
We booked the Moscow-St Petersburg cruise and later added the pre-trip to Kiev.
When we check our Itinerary on-line we were booked Sacramento-Seattle (Alaska Air) - Paris (Air France) - Kiev (Air France) - Moscow (Kiev Air). St Petersburg - Paris - Seattle (Air France) - Sacramento (Alaska Air). When we received our travel documents, our itinerary had been changed for our return. Paris - Salt Lake City - Sacramento (Delta). This new return itinerary from Paris is longer with a 5:40 minute layover in Salt Lake for an 1:38 minute flight.
My wife called Vantage and after a very lengthy period on-hold, the clerk was extremely surly and said that nothing could be done. ;I contacted Air France and was told that the flights were still available with plenty of seating, but any changes would have to be made by Vantage.
I then sent an email to Vantage Customer Service who responded that the flights were no longer available. We are now hoping that the smoky conditions in Moscow will persist or increase so that we can cancel without penalty. We have future trips in the planning but we will never, ever travel with Vantage.
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