Complaint / Review
Planet Fitness
Waiting on fee credit - accounting

I canceled my membership from your Groton, CT location on 9/15/09 (was told "... There would be no further problem—I should not receive another bill")... Two months later, I rec'd both a $73 charge (for what, I don't know), PLUS an additional month's fee charge.

Erin (local manager) told me two weeks ago that she a) canceled my account personally, so that I would not be charged in the future: and b) that it normally takes 6 days for any credit to appear on my bank account.

It has now been two weeks since that call—no credit. Two months since cancellation—still getting charged.

I am getting tired of the runaround, using my money to gain corporate bank interest, and no respect.

This matter had best be handled swiftly, or I am getting the state Attorney General involved from two states (NH and CT).