Complaint / Review
Dell Computer
Upgrade

I was waiting for the Free upgrade that I was supposed to receive for Windows 7 when I purchased my new computer. When it never came I contacted the service department and was told that I had to register my software at a site. (Something I was NEVER informed of). They also claimed to have sent out emails informing those eligible about the need to register. (An email I never received). Now, you can no longer register and the offer is no longer available. So, something that I was supposed to have received free with my purchase is now going to cost me MORE money out of my own pocket. Why was I not informed of this? Instead of trying to fix the problem, their response has been basically, "sorry for your luck". Not very good customer service.