I simply tried to get some information on Complex Plastics products, and the customer service I received was incredibly rude and unhelpful.
I was forced to email my inquiry after being lead in circles and to dead ends on their mess of a website.
My email inquiry was met with 0% useful information and 100% rudeness. (A Mr. Robert H. Whyte complained that he didn't have time to get that much information to me about their products.)
I replied to this email, requesting less information this time and pointing out just one of the errors I encountered on their website. This Robert Whyte person replied back stating that the error was now fixed, but he totally ignored my product inquiry.
At that point, it seemed apparent that I was not going to get any help via email with Robert Whyte, so I tried contacting Complex Plastics via telephone.
I was connected to a man (who did not identify himself) who I could barely hear, as if he were using speakerphone from ten feet away.
I stated my inquiry to this man, and he briskly said that I'd need to send an email. I tried to explain that I had already tried that, but the person I was in contact with via email was not very helpful.
It was at that point that the man I was speaking with hung up the phone on me, during mid-sentence.
I tried calling back, but no one would answer the phone. I then submitted feedback to Complex Plastics via their website, stating my situation just as I have done here.
A few minutes went by and I received an email with all kinds of obscenities and name-calling from a Mike Knopfler. I was shocked, to say the least. He called me an "arrogant SOB" (among other things), and concluded by stating in caps that "We will not deal with you".
So I conclude my interaction with this odd company by leaving this review for the next unsuspecting customer.
There are plenty of fish out there. When one bites you, you just go looking for another:)
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