We recently attempted to sell Cubs rooftop tickets on Stub Hub. It is commonly known that Cubs rooftops do not issue tickets; they get your name on put it on a guest list. Stub Hub had the option for rooftop/all inclusive as well as our particular rooftop on their site. Our tics sold and they demanded the physical tic, which we couldn't provide. We explained all of this and they told us we couldn't sell without the tics, which stinks to say the least but on top of that they charged us a 35% markup our sale to find "replacement tics". Anyone that has ever been to a Cubs rooftop knows that there is no replacement for this experience so if they can't sell ours because we can't provide a tic, how did they manage to buy a ticket to another rooftop when none of them issue tickets??? After asking them 4 times and continuing to get the run around we gave up and will never use "stubf*ckers" as we like to call them again and are telling everyone we know how awful their customer service is. It is evident by the significant number of complaints on this site that we are absolutely not alone in our disgust with this company.
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