I was unsatisfied with their service and will not recommend their company to anyone else. The one time that I attempted file a claim to address a shower that was leaking because it had lost its seal a contractor that was a total crook came out to my home and attempted to charge me $1500 to fix it. I was told that the foundation had settled and the pipe draining the shower was 1.5 inches below its original depth. They contended that I needed to tear out the bathroom floor and replace the pipe (in a bathroom that I had just had totally remodeled, with the exception of the shower, about one month before). I was to pay for the tunneling fee (about $1,400) and Choice Home Warranty would pay for the parts (less than $100). By the way, I would also be responsible for having the bathroom floor and shower replaced as well. To make matters worse, the plumber dropped his paperwork on the way out and I was nice enough to help him pick up. To my chagrin, I saw three other price quotes for exactly $1500 as well. I’ll bet that’s not a coincidence. I paid more for the service call fee than I did to have the seal fixed and have someone use a PVC pipe and glue to extend the pipe to its original height. It’s been over a year and the shower hasn’t leaked a bit since. He was a terrible contractor and this is a terrible warranty company. There are so many exclusions in the "total plan", there are only a handful of things that are really covered - and trust me, I mean a handful. I believe some high school drop-out is running this business out of the basement of his parent’s home. This is just one of those things where you don’t find out how depraved and corrupt people can be until you actually need them to help you.
0 comments