I am very displeased with the bad business at the Aldo Store at Town East Mall. On Thursday July 22nd I went back to the Aldo store to buy the Sandford shoes in black because I had purchased the brown pair on Saturday and thought they were beautiful. I was completely appalled when the sales girl tried to up-sale me the sole pads for shoes again. I explained to her that the shoe did not need it because they had rubber sole and she replied that she didn’t know. I showed her my receipt and one sole pad and told her that I had purchased the Sandford shoe in brown on Saturday July 17th and I was up-sold non slip sole pads upon my purchase and the sales guy applied them to the shoes at the register and must have thrown the package away. When I wore the shoes to work on Monday I noticed one sole pad on the floor but the other was gone it had fallen off unsuspected. I was very upset that I was sold non-slip stick-on sole pads when they were not even needed. I figured I would hold onto my receipt and when I went back to buy the black pair I would tell them and show them the one sole pad I had and they would reimburse me my money back. The sales girl spoke to a gentleman named Luis I don’t’ know if he was the store manager, He was rude and somewhat argumentative and refused to reimburse my money because I didn't have both sole pads and I didn't have the original package. He said I should have been told that you have to leave the sole pads stick for 24 hours before you can wear the shoes. I was tempted to not purchase the second pair of shoes that day but I still did because Aldo had beautiful shoes, however, I don’t think I want to shop at Aldo anymore. I purchased two pairs of $80 shoes and they sell me a pair of $5.49 non-slip stick on sole pads that I don’t even need and then they refuse to refund my money back when they didn’t even stick on for one wear. Luis gave me this as the supposed email for the general manager, I somehow knew it would be incorrect, Drakelowrery/[email protected].
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