Social Security deposits with this company are at risk.
Attempts to transfer funds from the card electronically from my bank were denied.
Attempts to transfer funds to my bank from their phone was too staticky (I would not risk entering DTMF tones over such poor quality lines)... Theirs, not mine!
Attempts to transfer funds online to my bank seemed to be successful, though the software claimed bank accounts must have 9 digits (the ROUTING numbers are, but I have three different banks, and all the checking account numbers are 6-digits.
By adding 3 leading zeros, I forced the software to accept the transaction. I guess I will know in about 3 days. The "History" of the transaction does not display what bank it will go to, nor the routing number it is using, but only a "confirmation number" — Seems to me that they should ask for the bank by name, or at least when I enter the bank's routing number, their software should confirm the bank by name. It does not.
Attempts to capture the transaction with "cut and paste" would not capture the bank numbers or transfer amount.
Don't even think about trying to talk to CSR's. They don't know the answers and must put you on hold for several minutes... Then they route you back into the circuitous phone maze that brings you back to Another CSR.
If you enter your login password in error 3-times in a row, your account is locked out.
No, you will NOT get another chance in 24-hours as the CSR claims. It stays locked until you enter the RESET Password software route. Best you never forget the pass phrase, cause the CSR won't help you.
If you finally DO get the Reset password done properly, they will send you a temporary password... It MIGHT help if it does not contain a 0 (zero) or Capital-O. (When will these companies figure out how much grief that causes their customers?)
You cannot yet pay bills online (it says you can soon). It has been 6 months now without a change in that software... Cannot even build a list of Payees, so don't plan on any activity there soon.
THERE IS NO EMAIL ADDRESS TO SEND COMPLAINTS TO. Telephone and snail mail.
Some others have complained about improper charges, and no response or unresponsive service. I am not taking a chance. I am getting a paper form from my bank to get direct deposit — to someone I can talk to.
I have no idea why the US Government is playing with providers that don't have a full deck.incompetance on both sides?
Every envelope from the Social Security checks has the sign-up form for USDirectExpress. Why? Losers! — Who pays for the paper ads, and stuffing the envelopes. Tax money squanderd for private corp support. Nice Deal!
Oh yes, and to transfer funds to your bank costs $1.50 — for the attempt, successful or not. Somewhere in their puffery I remembered it was supposed to be free, once a month. I guess that freebie was verbal lost bait.
0 comments