Usacomplaints.com » Miscellaneous » Complaint / Review: KIRBY Vaccum... bad expierence - Kirby rip off!. #567067

Complaint / Review
KIRBY Vaccum... bad expierence
Kirby rip off!

Ecently i had a knock on my door with two young girls at 9 pm asking me to clean my house to sample a kirby vaccum. I felt bad that these girls were out so late and told them ok because supposly i was the last appointment they needed. Then a man came to the house. The man came in and started showing us the kirby g6 vaccum and we thought it was nice and worked we seeing how we were constantly buying new vaccums that were not satisfing. Then when they showed us how it cleaned the bed and that it came with a shampoo cleaner for the carpet and the paint attachment i was in love with the vacumm and of course bought the vaccum for $1400 in such a rush no one read me the conract or anything they said sign here made the call, brang a vaccum in put it together and left. When i opened up the shampoo equipment to look at it the shampoo equipment was damp as if someone just used it and smelly, so i brushed that to the side then i went to vaccum the house and all of a sudden i smelled a burning smell coming from the vaccum remind you the salesman was the one who put the kirby together. When we looked at the bottom the belt on the kirby machine was broke and just so happens that this happened on a saturday so that monday i called the phone number that was on the bill statement and when i called they asked who sold me the machine and the guys name was no where to be found on any paper work so after reading the model number to the women on the phone who works for kirby that im obviously making my payments to that she cant help me because she didnt sell me the machine and gives me a number to southington. At this point im pissed off so i call southing ton and explain that i have had the kirby for two weeks used it one time and the belt is broke and i do not want the kirby anymore because for a $1400 vaccum and using the machine one time this should not have happened in which he states that the saleman must have put the belt on wrong and i told them i wanted to return it inwhich they told me all you have is 3days to return it which is never told to you and he sady there is no way to return it so he ensures me that some one will be out that same day to fix the belt or he will call and let mme know. That day goes by no kirby salesman to fix the belt and no call. The next day comes and i call back and all of a sudden the man i was speaking to the day before is in a meeting and suppsly will call me back. All day goes by no call. I call again and finally get through in which he then tells me that he found out that someone in rocky hill by the name jeff is the who sold me the machine and will call me to set up a day to come by so 3 hours goes by and jeff calls at 1030pm to tell me that he would be out thursday to set it up thursday comes by and no one calls or shows up so i then call the same number that called me which is a non professional number and ask is this kirby in which they state no but i sell kirbys and i notified them that some one was suppose to stop by to fix my belt and replace my shampoo cleaner in which this man has no idea and then jeff calls an hour later stating that he was unable to make it and he will definitly be here on friday to do it... Well friday is tommorow and we will see how that goes! For a vaccum that i am paying $1400 for and when something goes wrong i expect it to be fixed right away expecially if i had the vaccum for less then three weeks and it is taking me a week to get someone to come out and stop giving me the chase around kirby has no work ethic they come to your house at any hour with no care if you have children or not and then when you need something for the vaccum no one can help you but if its time to pay you bill is right there waiting for you and they just happen to forget to tell you that you have three days to return the product all thought the vaccum is good the service is horrible and i feel that i am being scammed!!! The vaccum doesnt come new in a sealed box who is to say that is not a vaccum that they tried to sell and was returned already or a demo at that. For people so eager to sell they should spend a little more time explaining things and careing for the customers needs we keep them in buissness all i need is a freaking belt and it is taking me a week to get one and thats if they show tommorw for $1400 and they are supposed to be the best...? If i buy a $1400 purse and the zipper brakes they are replacing it for free and pay shipping thats what happens when you buy good quality so if they are the best they should act like it and fix my vaccum instead of tryig to make a quick sale


Offender: KIRBY Vaccum... bad expierence

Country: USA   State: Connecticut   City: Rocky hill

Category: Miscellaneous

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