I contacted this company via telephone to buy a phone for one of my kids. First, they told me that the phone was only $29.99 and the activation would be $15.00. That makes a total of $44.99, but they debited by account for more than $60.00! When I called to find out why I got transferred from person to person and hung up on before I even got someone on the phone who even attempted to help. I eventually spoke to several people who told me that they couldn't "see" what I was charged for because the information wasn't included in their computer systems. Bulls&%$. They were, however, able to tell me that the INTERNET price for the phone I purchased was $39.99, and that is what I had been charged. Supposedly the call was "escalated" twice to upper management, but I'm still waiting on a return call.
THEN... My phone wasn't even delivered when they said that they would. When I called a day after it was supposed to be delivered, I was told that the package was in Washington D.C. And had been held up due to inclimate weather. The representative told me that I would receive it by the next day. After 2 or 3 days passed and still no phone, I called the wonderful jerk offs at Cricket again and was told that THE PHONE HADN'T EVEN BEEN SHIPPED. Classic idiots.
NEXT... I just checked my bank statement and found that Cricket went BACK INTO MY ACCOUNT and debited money WITHOUT MY AUTHORIZATION—and it was not even the $25.00 that the pre-paid plan was supposed to be, but $33.01! And ON TOP OF THAT, it hasn't even been A FULL MONTH since I ordered the friggen phone! When I called them to ask why they did it they claimed that I SIGNED UP FOR AN AUTOMATIC DEBIT! I never signed or requested an automatic debit and I explained that. The supposed supervisor, Victor, flat out told me that they WOULD NOT reverse the charges (this was after I had spoken to Danielle, Jose, and Chris), placed me on hold and never returned to the phone.
Of course I am not only having my bank reverse the charges, but I am also canceling the account with Cricket altogether. I already compromised with the whole initial charge, and chalked that up as a loss for the sake of a cheap phone for my kid, but TO HELL WITH THAT! These jerks have raped me for nearly $100 bucks for 3 weeks of cell phone service. I hope this company gets shut down and turned into a SEWAGE DUMP.
I wouldn't even buy a aaa battery from cricket. Bastards.
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