This is a follow up to my original report on this company. I'll paste my letter to them which makes my concerns clear:
Hello:
I ordered a pair of women's size 8 UGGs, Grey, Knightsbridge. After receiving the
boots, the zip-up will not pass her calves. My sister-in-law tried the
(5'6"/118), and they would not zip. Our neighbor who has a pair (which
interested my wife) tried them as well. Where the pair she bought locally
zip fine (SAME SIZE), the pair from YOU, do not. I consider this an error in
manufacturing/workmanship. This is unacceptable.
After an email to return, we were told this was not an acceptable reason for
exchange? Please make arrangements with me for return shipment and complete
refund.
In the event you are uncooperative in this request, after contacting your
corporate entities and making the request there, I assure you I will
dedicate 3 days to Twittering UggShares'insane inability to please a
customer. You will appear on usacomplaints. Coms.com,
, and a virtual plethora of other consumer
oriented sites. Please take me seriously in this alert to make public, as
much as I am able, your unwillingness to return boots that are clearly
manufactured out of specifications.
I invite you to correspond quickly,
As of this writing, the company (UggBootShare.com), responded to me and I quote:
On Wed, Feb 3 at 8:41 PM, uggbootshare wrote:
"Hello friend
you can send them back, but you should put $35 inside of ugg boots as our shipping payment.
Sincerely"
It is my assertion this request, regardless of the employee that responded to me, constitutes "extortion". It is informal (all lower caps, no name attached), and clearly not representative of of a professional at UggBootsShare.com. I plan to file a complaint with the "Internet Crime Complaint Center", which is a body combining the FBI, NW3C (White Collar Crime), and the BJA. For reference, the web site is:
http://www.ic3. Gov/default. Aspx.
This has now, in my opinion, escalated from lousy service to the crime of extortion (they'll take the boots back, if I slip $35 into a boot?). Once again, I admonish anyone who reads this to be wary of dealings with this organization.
Visit "" for similar reports about UggBottShare.com
0 comments