On November 9 I purchased 2 of the new Messager II phones from an authorized dealer in Los Angeles Ca. Area. My first question to the sales person was about service areas. I told the sales person I would be moving to Jackson Mississippi soon, and asked if Metro Pcs had service there and also in Pittsburgh Pennsylvania. I was told that they had service in both areas. I took a trip to Pittsburgh in December 09 and the phones worked just fine except for the keyboards sticking while texting but I was able to exchange for 2 more phones. A couple months later in February I packed up and moved to Jackson Mississippi where after driving for almost 30 hours I tried to use my cell phone to call my pregnant daughter in Los Angeles. I was totally surprised to find out that I could not call out or receive calls because there is no service in the Mississippi area, not just in Jackson but in the entire state.
I called customer service to complain and was told by Jennifer that since I had the phone for more than 30 days there was nothing that could be done. I asked to speak with her Supervisor and was told the Supervisor was busy and they would try to contact the store where I purchased the phones and find out whats going on, and they would give me a call back. They had not even asked me which store I got my phones from or even a phone number where I could be reached. Oh I was told that I could go back to the store where I bought my phones and talk to them about my problem, which I had just told this customer service agent that I just moved almost 2 thousand miles away from where I purchased my phones. HOW COULD I TAKE THEM BACK? My Daughter did have her baby on the 25th of February but she was unable to reach me because I had no service available through Metro PCS. Now I have one phone with me in Mississippi that can be used for nothing but a paperweight and I am still being billed for this phone.
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