This company has the worst phone service I have ever seen. My phone would sputter (cut in and out) while talking to people. People would complain to me that my voice was cutting out all the time. Then I tried faxing some important medical documents and it kept losing the connection, after five (5) tries it reported that the seven (7) pages went through successfully. But after calling a few days later, I found out they never received the faxes. I faxed the same pages to the exact same number from the public library and it went through the first time. Then last night while surfing the web my vontage (small letters because it is NOT a proper company!) modem kept reporting that it could not connect to the server because of no connection. After complaining about the service twice I was told that a had to pay $124.00 to cancel my service due to the contract I agreed too. I explained that they didn't keep their end of the contract (Clear sound and uninterrupted service) and that it wasn't right to make me pay for their failure to uphold their end of the contract. I had just been charged (on my debit card) a little over $33.00 for another month of service and they wanted another $124.00, I Think Not! That is another issue, they try to force you to use a credit card so they can take your money without stopping them. I found a fix for that little problem, cancel you card and have a new one issued before you cancel their service so they have to send you a bill instead of letting them steal your hard earned money. I explained that they could try to charge my debit card, but I could guarantee that it would not go through now. As is stands, I talked them down to $62.00 instead of $124.00 and then had them credit my money already paid for that non-service that I have already received. This put the bill to $33.74 and I just received an email that there was a problem trying to bill my debit card, duh! Here is what they sent
"Dear...
Thank you for choosing Vonage, the award winning Internet phone company. This email is to notify you that we were unable to process the billing transaction for your Vonage account in the amount listed below.
Vonage Account Number:
Balance Due: $33.74
There are a number of reasons why the transaction may have failed, including an error in entering your credit card or card holder information; insufficient available credit at the time we attempted to process your payment; or the suspension or replacement of your credit card by your bank.
We are looking out for you! For your protection checking and credit card information should not be submitted through email.
To process the balance due and return your Vonage account to good standing, login to your Vonage Online Account and re-enter your credit card information. Simply click on the "Make a Payment" link located in the upper right corner. Get there fast, click here: https://secure. Vonage.com/webaccount/.
Please remember, the credit card address you provide must match your credit card's billing address. If you continue to experience problems, please contact your bank to verify your credit card information.
Your transaction will not be completed until the balance due is processed successfully. If you prefer, you can change your payment method to your checking account from the "Make a Payment" section of your Online Account.
For more information on making payments or updating your billing information, please go to: http://www.vonage.com/help.php? Category=51&nav=6.
This email was sent from a mailbox that does not accept replies. To send us an email, please visit our Contact Us page.
If you have any questions, Ask Vonage is here to assist you! Ask Vonage is your Virtual Customer Service Agent available 24 hours a day, 7 days a week. You can ask any questions you have about Vonage. Just click on the link below and type in your question.
Http://www.vonage.com/help.php? Keyword=AskVonage&forum=1&refer_id=WEBPO070501003W1
Thanks again for choosing Vonage!
Sincerely,
Vonage Customer Care"
What part about "it will not go through, send me a bill don't you understand DUMB A_ _!" DO NOT USE THIS COMPANY, THEY ARE SORRY!
0 comments