Noticed billing by ESBI (third party billing service with its own rip-off issues) through Quest regular monthly statement. When services and charges were challenged by our AUTHORIZED company representative to QWEST, they begged off any responsibility and reminded that there is a contract so pay up. Called Local Biz USA.com and they informed that services were initiated (erroneously) January and would credit account for January and February billing. Further investigation revealed that services commenced October. First Customer Service disconnected when a supervisor was requested to discuss the matter. After contacting a midlevel supervisor, all charges from inception are to be credited - that is they intend to credit all charges and close account. Will report in March if no so completed as suggested.
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