We purchase an item from rmg jewelers online through google checkout 2 weeks later we had not received the item several times we tried calling the phone number on the website 770-388-9213, we left meassges and they never returned our call
we then decided to go in person the address on the website is 311 independence way woodstock ga 30188 to our surprise it was not a business it was a residence/house when we were standing in front of the house a car pulled up behind us we moved to let the car by it was a man and he rushed in to the house so we got off to knock on the door before we went up the stairs to the porch
the same man came out and ask what we wanted so we asked if this was rmg jewelers he said it was and proceeded to tell us who we were so he obviously had received our messages and decided to ignore us by phone and he proceeded to tell us that we needed to cancel our credit card because google had some type of breech on security someone had gotten all credit cards information he then said that google will be refunding our money no later then tuesday, february, 16
on february 20 we called rmg jewelers again no returned call so we e-mailed rmg jewelers on february 20 they e-mailed us back and rmg jewelers reponse was as follows:
"We were told in an email that all open orders would be automatically refunded. I checked with Google via email yesterday and since we no longer have access to that account where we could issue refunds their only suggestion was to have you file a chargeback."
when i went to google checkout you can only file a claim for mediation so we did
we are still waiting to hear from google checkout
all we wanted was a refund since rmg jewelers did not send our item we paid $105.35
$105.35 is alot to pay for nothing
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