These people are frauds, and they will lie directly to your face. (through email).
I placed an order in the middle of Dec. Their website states all orders ship within 72 hours. So after about 2 weeks of their website telling me that my order had not been shipped, after my credit card had already been charged, i contacted them to see why..
I was told... in very broken english (paraphrasing) "Due to techincal error our website is saying that your order has NOT shipped, when in fact is really has.."
Ok, fine. So i wait. And wait and wait... THEN in the middle of Jan I get an automated email from the website, telling me that my order had been shipped...
So i contact support again and ask them why the website said my order had just shipped, when they had promised me a month ago that my order had already shipped.
They proceeded to then tell me another lie. "We shipped out your order originally when we said we did, but do to national holiday the package was returned by their post office, (for some unknown reason that they never explained) and that my order had been reshipped out again and that i should receive it in another month...
Now, what cheap-24h.com did not know is that a friend of mine had placed on order with them as well. And he was just starting to go through the exact same thing. Telling him lies, the exact same lies they told me... And that I had already contacted my credit card company in order to do a reversal on the charge because of their fraudulent practices... (which my friend also did after hearing my story).
Now. This place posts right on their website... That if you obtain a credit card reversal they will have you charged with credit card fraud..
This is an empty hallow threat from crooks trying to keep you from getting your money back that they are stealing..
Bottom line, they promise all orders ship within 72 hours. On the 73 hour, if your order has not yet shipped, contact your credit card company, and start the process of a reversal. Because on that 73 hour, they violate their own terms of the sale an you are no longer responsible for honoring the terms of the order. Don't let them lie you to... Because they will do it..
Now It may be possible that i still receive my package... Even though my credit card has already given me my money back. But i don't care. If i do, Thanks for the free smokes Cheap-24h.com. Perhaps you should stop telling lies to your customers.
I have to date, not recieved anything from them, even though they gave me tracking numbers from their post office (which I checked on their post office website, and was told they were invalid) and told me that i would be charged with credit card fraud if i signed for the package when it comes in the mail..
So even if i do get this package. I'm just going to tell them i shipped it back to them, just like they told me it was originally shipped to me. Then a month later, I'll tell them it was returned by my post office, and that it'll be another month, and i'll keep telling them their own lies untill they go away.
Bottom line. Don't Lie to your customers... And they wonder why russians have a bad name in international trade.
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