The first time I dealt with Tiger Direct was a couple years ago and it was to order all the parts to build my own PC. The transaction went well, except when I tried to put everything together we discovered that the motherboard was bad. I didn't think anything of it at the time and sent the mobo back and purchased a new one from a local company.
The next time, my husband ordered parts this past Christmas to upgrade my PC. We ordered a MoBo, RAM, and a CPU. This time the RAM was bad. I'm now a freelancing a designer so I need my computer in order to make a living. My computer was out of commission for two weeks while they "worked" on replacing the RAM.
I probably wouldn't have minded if they didn't have such a stupid return policy in effect. If I wanted to have them ship me new RAM before I sent back the bad stuff so that I could get my PC running faster, I had to first purchase ANOTHER set of RAM, then they would reimburse the cost when the received the bad RAM in return.
I played along, and lost $1200 in the mean time while my computer was out. They did reimburse the cost of the RAM in a timely fashion. However, I had specifically asked them to send email updates on the status of the shipment to my address, and not the one on the account as I don't watch it as closely. Since they took down all the information, I didn't think anything of it, however, they can't do that, and since they didn't tell me when I was talking to them, I assumed all was well.
A week later I still hadn't heard anything so I checked the order status and saw that it had been delivered and signed by "DR SIDE." I had no idea what that meant, the least I could figure was that someone (Dr. Side) had signed for my RAM at some other house. Turns out the delivery was just chucked between our doors on the side of our house without any kind of notice. We don't use that door and the stoop is covered in snow, so you'd think that would be a sign to go to the front door instead. Needless to say, the RAM sat in the box for a weekend in sub-zero temperatures.
We were worried that this would have broken the RAM, so we waited to install it until they had warmed up to room temperature again. Turns out one of the two sticks of RAM they sent me the second time was bad anyway.
This would be the THIRD time I've had to order the SAME product. So I called them up, expecting to be treated a little better this time around, and still I got the same run around. There was no attempt to make up the process to me, or the lost money while my computer has been collecting dust. I had to purchase the third set of RAM, and wait for it to be sent to me so I could send back the broken RAM again.
They then proceeded to ship it to my old address. I haven't lived there, or ordered anything to that address from them in almost a year, and still that is the address they chose to ship it to. I had to call up my old landlord and ask him to keep and eye out for a package for me as they're taking another week to deliver the replacement parts I need to do my job.
We still don't' even know if they new RAM they're shipping will even work.
We will never be working with Tiger Direct again, and I'm making sure that everyone I can is told about their horrible customer service and return policies so they can avoid falling into such a stupid path. Please, don't use Tiger Direct, you will be ripped off, as they care nothing about their customers and only want your money.
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