The company NTC (New Technology Computer, Inc), 1549 Westminster Ave., Providence, RI 02909 Tel: (401) 621-8889 and (401) 331-2052) is not only fraudulent, but it's employees are beyond nasty. I brought my laptop computer in because it kept shutting down, and alsobecause it couldnt connect to the internet (I kept getting an error messagethat a network cable (was) unplugged, when it certainly was NOT, as I had anumber of technicians from my service provider validate. Both my modem and my router are new and inperfect working order, yet I keep getting the same error message.
NTC took my computeron 2/11 to fix it. When I picked itup the next day, they said the fan was dirty, and there was a virus they neededto wipe out. It sounded like areasonable explanation to me, so I paid them the $50 they charged, and took mycomputer home. I got the computerhome, and discovered it to be wiped clean of EVERYTHING. There wasnt even a browser on it. Itwas worse than ever. I had to have a friend download a browser and bring it on aflash drive. It still took forever forthe page to load. And it still said thatmy LAN was unplugged, which it certainly was not! Remember, my connection, router and modem hadall been repeatedly tested by Cox (my service provider), and I myself could seethere was nothing wrong with my internet connection. He showed me, using both his computer and mine, that INTERNALLY my computer wasn't connecting properly (he used a PING test, and I could see that about 20% of all data was being lost every time I tried to connect).
So, I continued totry to work with my computer. Whenever Itried to connect to the internet, it would do one of three things: a) wouldnt connect at all (often saying the connection timed out), b) would take at least 5 minutes to load a single page or c) (the rarest) wouldconnect promptly to the internet. SinceCox determined and SHOWED me it is DEFINITELY an internal problem with thecomputer, they could do nothing to help me. I had to take it back to NTC. I thought it wouldnt be a problem, sincea large sign proclaims they guarantee their work. I talked to a guy named Richard, who thenturned me over to Felix. Felix turnedon the computer, immediately got a connection, and VERY RUDELY dismissedme. I tried to explain how I was shownthe problem was definitely internal (what they were supposed to fix); but heremained oh-so-rude and dismissive. Hetalked over me, and even raised his voice until he was nearly yelling at me. He treated me like garbage. I asked to speak with the owner, Phineas; he wasnt in. So, I left a note explainingthe problem. The owner has NOT gotten back to me, and I havent been able toreach him by phone. As to when hesin-store is anybodys guess. I start onlinecollege in 9 days, and desperately need a working computer. These people took my money and completelyblew me off. I feel quite angry andviolated. I hate that this ishappening: I believe in giving localbusinesses my money, but I see I cannot do that here. Since I have soughtand been repeatedly denied a hearing, let alone a resolution from NTC, I needmy $50 back. Im out of work, and thatis a HUGE amount of money for me. I amout $50 and have a totally trashed computer that NTC only made worse. I couldbear with their error if they kept their promised guarantee and treated me withsimple respect, but this is an out-and-out rip-off. Please do yourself a favor and avoid these arrogant thieves at all cost!
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