Complaint / Review
UseNeXT - Managing director: Wolfgang Oswald
Aviteo Ltd. Billed me before my trial period ended. I went to cancel the trial and they had already taken the money from Paypal London

I had until the 29th to cancel the trial period. I sent you an email on the 29th at 3PM to tell you I was canceling your contract and you had already charge my paypal account. I believe I have been scammed, you have gone back on your contract agreement and you clearly have not been negotiable or reasonable about this entire situation. I will be going to a higher authority and by-passing paypal to register a complaint against your business. I will never do business with you people again and I will make sure I spread the word about how you do business. This is what you sent me on the 29th of January:

Original Message
From:
To:
Sent: Friday, January 29 2:31 PM
Subject: UseNeXT - Receipt 16063414

Hi John Hardy,

The transaction of the amount stated in the receipt will automatically be
processed in the next few days. If you have any questions regarding this
receipt please contact us calling 01149 1805 009 602.

When in fact you had already taken the money from my Paypal account even though I still until 12AM on the 29th to make my decision.
Jan. 29 14:23: 46 EST
Transaction ID: 8SH48659E8837473L As you can see you took my money before the end of the 29th!!!

I had already sent you an email asking you not to charge my account. I sent it on the 29th at 3PM but you had already taken the money from my account.

What kind of company are you? I find your dealings to be very mis-leading and dishonest and I will Someone willing to follow up on this complaint.

When I asked you for a refund because I had canceled my account this is the reply I got!

Hello John Hardy,

In reference to your recent inquiry on 31.01.2010:

You have informed us that you do not wish to extend your contract.

Unfortunately, you have not cancelled your contract in due time. Therefore, your contract was automatically extended and you have been charged with the amount due.

You can cancel your contract in due time as follows:
- anytime during the free trial period
- up to 14 days before the contract of any of our regular packages is automatically extended

In this regard, we would like to advise you to see the Terms and Conditions agreed upon
- registration for your contract
- as well as in line with 5 Terms and Conditions regarding cancellation

Thank you for your understanding.