In Applied Bank allowed me to enter into a hardship payment plan which would allow me time to pay down my balance free of finance charges. While in that plan my charging privileges were suspended and there was a strict stipulation that all payments had to be made on time or that the payment plan would be canceled. I maintained my payments timely and once the plan was ended and finance charges were again being applied, I was told that I would never regain charging privileges. Realizing that this was no longer a credit card account but simply a bill that I had to pay off, I continued to make monthly payments, most of which were on time. For the last year and a half, Applied Bank has charged me late fees of $35.00, on a couple of occasions, claiming that my on line payment was not made before their cutoff hour on the specified due date. Applied Bank also charged me a $35.00 over the limit fee, after charging me a $100.00 "annual membership fee, " which had caused my account to go over the limit in the first place. Why was I even charged a membership fee for a Visa card on a closed account? Since I was unsuccessful in fighting all of those unfair charges, I resigned to just pay off and rid myself of this Applied Bank bill. Then in January I missed making my $35.00 payment on my $107.45 balance. I received two phone calls inquiring about the minimum due payment of $105.00 ($35 each for Jan & Feb and $35 late fee). I explained to each representative that my pay day was on the 5th and that I would make the full payment at that time. The first representative accepted my answer, but the second representative told me that the payment had to be in by the 8th. And was pressing me to set up an automatic payment, which I refused to do. This morning (Feb 8) I went on line to not only pay the minimum, but to pay the total balance due. My current paper bill stated a balance of $160.33 (with no due date) but the on line statement quoted a balance of $175.33. I selected the total balance payment plus the $6.95 on line payment fee and received a transaction number for the submitted payment of $182.28. When I viewed the real time statement it quoted $210.33 as the total balance, which was including a $35.00 late fee claiming that the payment was due on Feb 6th. When I spoke to the customer service representative, "Leah" and her male supervisor (unidentified) they claimed that the last call I received was on Jan 27th and that they would listen to the recorded conversation in regards to me being told that "the payment had to be paid by the 8th." They quoted a total balance due (before my $182.28 payment) of $221.?? I refuse to accept anymore unfair charges..
0 comments