Complaint / Review
Access America Travel Insurance
Denial of claim even with Oncologist's letter stating that cancer was not pre-existing

November 3 - I purchased a plane ticket from United along with travel insurance from Access America. On November 23 my father was diagnosed with Stage 4 lung cancer.

I submitted my claims report along with a letter from his oncologist on official hospital letterhead stating the date of the diagnosis as well as a statement that reads verbatim "this is not a pre-existing condition". They continually deny my claim.

Incidentally, all of my family members who did not purchase travel insurance were able to refund their tickets with the same information and letter that I had provided.
Damage Resulting = I lost $448.78 the $23.40 for the travel insurance.