Initially, Tracfone was OK - heavy accents in customer service, and they didn't honor my original purchase of double minutes with my phone. On the plus side - the phone worked in Mexico (something AT&T and Sprint couldn't do). After trying for 3 days to buy airtime online - and couldn't - i called customer service - 50 minutes later - and $99.99 - i had 400 minutes (yeah. 25 per minute) - which were not doubled and they didn't use the promo - and they changed my phone number (why?)- the phone doesn't work - at all - I called customer service again - they won't fixed it because i don't have the phone with me - my husband took it on an extended trip. When he tried to use it and couldn't, they deduct minutes in what multiples of 10? It went from 400 to 289 after a couple of attempts of usage. They won't fix the problem they made. I have sent at least 20 e-mails thinking that perhaps that department could help - but all you get is cut and paste. They don't read. They say they call you on the home phone but that is a lie.
I live in a very rural area with minimal reception on any phone - the phone is strictly for use while on the road. It's 112 miles between towns here - it's important to have a cell phone for emergencies -
At least i was able to stop payment.By the way, one of my employees tells me that she purchased a Tracfone and minutes for her son for Christmas. Tracfone won't activate because she doens't have the original receipt to fax to them!
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