When I ordered, I assumed they would give me a local phone number. They give you an out of the area code, then want an additional $4.95 to make it local. When you attempt to resolve, they refuse to supply an phone number, name of president or vice-president. They just state "policy" When you ask to speak to teir boss, they tell you this conversation is over, and disconnect. "My way or the highway type attitude". They are not customer friendly or have any latitude to resolve customer complaints. The company is like they are run out of a shoe box. Don't care about anything but the dollars up front. The ads get new customers daily, and then the old ones drop off the back end. This is how they generate cash flow. If it sounds too good to be true, it usually is. This best describes this outfit. Never again, I assure you.
I also agree with other complaints I have read. Computer must always be on, if you use google desktop, forget it. When the phone rings, it is a constant ring for the first 10 seconds, usually takes about another 20 seconds to make the connection so you can talk. Anyone in the house picks up the reciever, a pop up stops your computer work. But the worst is that the company has a don't care attitude through its on line chat room. The only phone number is to collections. They can't help you either. So, the $19.95 is really $34.95 plus an additional $4.95 to get a local number. They ruin the internet experience.
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