Once again, another oversize corporation uses it bureaucracy to manipulate a cancellation request for its own benefit to generate fees by forcing the facts to appear within their policies. I called and worked the expert phone system that Verizon is so famous for to cancel a phone line because I was changing to another carrier. They insisted that the call be made on a certain date to avoid charges. I complied their system and I received a billing statement showing a $28.64 balance on an account that was closed.
When I called to request a check for the credit balance, first the account password was magically change internally. After guessing the new password, the powerless representative that cannot make a decision, consulted with a supervisor before discussing what should be a routine transaction. Then Verizon Wireless came back with another obstacle and invented a new early termination fee for an account that had already been closed. Once again, somehow the account was magically left open after having been closed. The account was left open for who, the hackers that break into their systems? It was just one obstacle after another with the intention of absorbing my $28 and trying to squeeze another $125 out of me.
This is an evil posture that this and other corporate behemoths are taking. The use of their size and access to other systems generate unearned revenue from "Other Fees & Charges" from perverted legal clauses that have changed several times with a "Notice of Change in Terms" over the life of the contract. So we invent the rules as we go to suit the needs? All this on a pre-printed form that no one can read.
There is no law in a place where the Rule of Law can be modified to suit the whims of the multinationals and mega-corporations. Unfortunately, in a legal and political environment that is influenced by lobbyists, the consumer has no voice and left fend for himself to argue with an un-yielding apologetic account representative so their massive technology systems can continue their justified harrasment. Where does it end?
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