DISPUTE/Complaint
Excessive Fee Charges:
Excess Mileage (13417 @ $0.20) $ 2,683.40
Excess Wear (No Description) $ 447.20
Exterior - Front Bumper Cover Poor Previous Repair $ 213.56
Wheels - Spare Wheel Bent $ 233.64
Sales/Use Tax on Excess Mileage/Excess Wear Charges $ 187.83
Total Daily Extension Charge (35 days @ $31.80/day) $ 1,113.00
Balance Due $ 4,431.43
* GMAC Records - Why does every Customer Assistance provider act as though they have no knowledge of your account?
* Misrepresention - Salesperson, Poor Customer Care ZERO Loyalty= General Motors
* Strained Communication - Customers receive UNDUE Stress, circled conversations with zero security after conversation is through.
* Mainstream Central - Zero Identification through out conversation with the several transferred voices spoken for a simple question.
* False Documentation - Melissa from leasing department transferred written documentation of false activity I never received.
* How am I supposed to extend a lease when I never received the paperwork?
* Scams, scandals throughout General Motors
* The spare tire was old and bent before the first time I used it, Cadillac Customer Care documented within first year of lease.
* I will never buy another car from General Motors
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