Ultra mortgage, LLC 50 South Maple Avenue Suite 200 Marlton NJ 08053 We did business with this company and find the company personnel to be dishonest and very deceptive and do not measure up to mortgage industry standards. There are issues with interest rate lock and interest rate lock extension. There is deception on the practice of keeping everyone informed and in the loop of information. There is dishonesty about what they claim their company paid for to help the client. I.E., we were told that Ultra mortgage paid 1 point to lower our interest rate after our interest lock rate expired, they, Ultra mortgage did not, the settlement sheet shows Ultra mortgage receiving 1 point Yield Adjustment Credit to Broker. I have emails discussing the rate lock extension and then I was told that the lender did not offer a rate lock extension. The company changed information; we had in writing, and did not notify attorney or client. When we questioned the changes we were asked, what are you complaining about; we got you a good deal. We searched the company from top to bottom and had everything in writing and still got hosed There were many other issues, overcharging for fees, extra charges because of not sharing information, overcharge of the appraisal fee, dishonest and not to be trusted
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