Etrade Mortgage is a deceptive and dishonest company. They pre-approved us for a mortgage then when we went to lock in our rate the Loan Consultant Ryan Jones quickly back tracked and would not lock in the rate we were quoted and jacked our rate up to 1% due to so called market conditions, and some credit issues.
I have all kinds of documentation from him telling me we were pre-approved by the underwriting staff at the bank and that nothing would change cause the looked over my credit and were able to offer me the rates that were quoted (that were not the best to begin with but the best I was offered under the conditions).
Then when I told him I put an offer in on a house and wanted to lock all of a sudden I did not qualify for the mortgage programs him and his boss Jerry Barbisan approved me for? He said they changed the underwriting requirements and that my credit score was not high enough since i was pre-approved and their so called Guaranteed closing costs went up $1000.00 on me.
I have not closed the loan yet but to say the least the are a predatory lender. I never get the same answer twice and they are very bad with getting back in touch with you as a customer. I think they pre-approved me (which is better then pre-qualify) I think they did the pre-approval knowing they would not give me the rates they approves me for just so they could use the bait and switch one they knew i locked in a property. Do not deal with them... They will ruin your hopes and dreams.
Anonymous
USA
U.S.A.
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