Complaint / Review
Ira Toyota - Tewksbury
Ira Toyota II Scion Unethical practices and faulty statement

I have always taking my vehicle to this dealership for services needed on my vehicle as far back as 2004 and had trusted their expertise if a service is needed. Until recently, obtaining a 2nd opinion is highly recommended though the media and the experts in the repair field. On 01/18/10, I brought my vehicle to the dealership for an oil change and for a state inspection sticker. I was told by the service advisor Jason Michaud and the mechanic Kevin Figueiredo that my vehicle needs two new wipers ($66), two new front lower control arms ($1125) and an alignment ($110) jobs done in order to get the state inspection. The services would have cost me roughly $1,301. I was furious and livid, furious to know that why in the world do I must spend a thousand or two each time I bring my vehicle to the dealership, the vehicle is brought new and I have always keeping a good maintenances on my car. I refused the services and brought my vehicle to a trusted repair shop to have it looked at. The mechanic at the shop had told me none of the services that the dealership wants to fix are relevant to getting the state inspection sticker. The lower control arms are working perfectly fine with no crack, wears and tears, therefore alignment is not needed, and the windshield wipers would only cost about $20 to install. Not to mention other services that the dealership have recommended are also not needed. I am saving myself about $1800 for not listening to the Ira Toyota service advisor. I am very upset and unsatisfied about the unethical practices and false statement that this dealership has made to their valued customers. They have caused much inconveniences to their customers for having to take the vehicle else where to have it looked at, they have also caused some unnecessary mental stress for having to worry about how to come up with a few thousands dollars to fix something that is in great condition. I want other buyers to be aware of what have happened and hopping this incident will leave a record with the Better Business Bureau about this dealership. Most importantly, buyers beware, do your own research, check around, dont trust everything your service advisor suggests or said. It could save you a lot of money for taking your vehicle for a second opinion.