Advance Engine Exchange is Bad to do business with. Do not back their Warrentte.
ADVANCED ENGINE EXCHANGE are liars and dishonest.
1006 Ulrich Avenue
Louisville, KY 40219
502-968-7500
or toll free at 1-800-905-0936
Email: [email protected]
We ordered an engine for out 38 Foot Boat. We spoke to a Rep. Sean. We called him for about 3 days asking questions, the warrentee etc.
We gave the the Serial numbers of the old engine that was in the boat.
That is the only way we would know what to order.
Got the engine for a boat, SO they say. Our Certified Mechanic took the old engine out and put theirs in. For 1 month he could not get it to work.
He replace every part, still would not work. Called Advance Engine Exchange. The make excuses for us to try this and that. To come to find out
they sent us a Auto oil pump. This goes on and on and on.
Now 4 mechanics later and $7,000 the engine never ran. I called to ask to the the engine back PER their agreement and warranty. Now Seans father gets involved (a family thing cover up) Jack. Jack the owner says we cant take it back we don't warranty Marine engines. Now we have to pull out their engine and buy a new engine and have it installed... $11,500.
That is not counting the $3,330 for Advance Engine Exchanges engine and the $7,000 to have it installed.
Don't do business with them. They are now saying we ORDERED the wrong engine. It is our fault. The truth is they sent the wrong engine and oil pump and will not back their warranty or their mistake.
They tried to act like a big company, but found out it is a family.
Beware... Don't do business with them.
Pissed off.
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